Customer Service

 

 

Buying ÊTREXA

ÊTREXA products are only available online at Etrexa.com and via selected retailers. Just choose the ÊTREXA supplement that’s right for you, add it to your cart and proceed to checkout. It’s that simple. We accept PayPal, as well as major credit cards. Detailed product descriptions and ingredients are also available on all our product pages, and you can contact us with any other questions or inquiries. 

All illustrations show Canadian products. Due to the differences in labeling requirements, the packaging layout of the product you receive may appear not exactly as shown on this website.

We are committed to helping you keep your shopping experience safe. In accordance with the highest online security standards all transactions are secure and encrypted. Credit card information is never stored. 

 

Product Shipping

We strive to ship out all orders from our warehouse within two business days from the date of purchase. Orders placed on the weekend are typically shipped on Monday. "Business Days" shall mean any day that is not a weekend or a legal holiday in Quebec and in Canada.

Our shipping costs are based on Canada Post rates (and / or on those of any private shipping entity we may use from time to time) according to the postal code or postal information entered during the checkout process. Shipping times may vary depending on your location.

Once your parcel is accepted by Canada Post (and / or another private shipping entity), we have no control over shipping delays that may occur with Canada Post, another entity or its international partners. Therefore, we cannot guarantee on-time delivery and we can not be held responsible for delays, losses, or damages. Please refer to our Terms and Conditions for more details. 

 

Standard Shipping

Canada  From 5.00 CAD 1 to 6 days
USA From 7.00 CAD 5 to 8 days
International From 12.00 CAD 6 to 12 days

Trackable


Expedited Express Shipping

Canada From 22.00 CAD 1 to 3 days
USA From 28.00 CAD 1 to 3 days
International From 32.00 CAD 3 to 7 days

 


Return & Refund Policy

All orders can be returned and refunded, subject to the following conditions:
- The item remains unopened upon arriving at our warehouse.
- The item arrives back at our warehouse within 30 days of purchase.
- The customer bears and fully pays in advance, any shipping costs and charges involved in returning the item to our warehouse.
- Return shipping must have a tracking number that needs to be emailed to us for your return to be processed.

A 5.75 CAD handling fee will be applied against the amount being refunded. Should any returned item be deemed to have been opened completely or in part, or arrive at our warehouse more than 30 days after purchase, no refund will be issued. All accepted refunds will be made via the same payment method(s) used at time of purchase.

Fore more details on our Return & Refund policy, please refer to our Terms & Conditions.

 

Customer Satisfaction

Your satisfaction is important to us. If you experience any kind of physical discomfort while taking one of ÊTREXA products (e.g. headaches or digestive problems) please contact us using Customer Satisfaction form.

 

Help Desk

If you have any questions, or require assistance with an order, please contact us using the information below:

Biosentica Laboratories Inc.
315 Place d'Youville, Suite 292
Montreal, Quebec, Canada, H2Y 0A4

Phone: 1.514.700.4847
Toll Free: (US & Canada): 1.888.779.5509
Email: info@biosentica.com
Instant Chat

 

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