Privacy Policy


General statement

We are not in the business of selling information to third parties. We understand that you may have privacy concerns about the personal information that you provide to us. As a general rule, we will use and store this information to help enhance your shopping experience, to better serve you on our site and to personalize and improve your use of our website and any communication resulting therefrom.


What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or use any current or eventual feature of our website that requests information from users of our site.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address and/or phone number. You may, however, also choose to visit our site anonymously.


What do we use your information for?

Any of the information we collect from you may be used in several ways, namely:

To improve customer service and website effectiveness: Your information helps us to more effectively respond to your customer service requests and support needs and allow us to perform internal business activities, research and analysis, to better serve you.

To process transactions: Your privately-submitted information will not be intentionally sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by yourself.

To provide us with customer data: This will enable us to offer a contest, promotion, survey or other site feature that may be offered to users in the future. This will also help us in devising coupon and loyalty program promotions.

To send periodic emails: The email address you provide may be used to send you information (such as product updates, newsletters, etc.), respond to inquiries, and/or other requests or questions. Please note that you will have the option to unsubscribe to any such email messages, if you so wish.


How do we protect your information?

We implement a variety of security features that are intended to help in the safeguarding of your personal information when you place an order or enter, submit, or access your personal information. Since we do not control the means and sources from which data is transferred to our systems by users, our representations are limited to only those safeguards that are under our direct control.

We offer the use of what is commonly designated as a “secure server”. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database, which is designed to be only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, etc.) will not be stored on our servers.

Notwithstanding any safety features implemented, security of information on the internet (including data transmission or data stored on a server) cannot be guaranteed. As a result, we cannot ensure or warrant the security of any information you disclose or transmit to us online and the Corporation is not responsible for any theft, destruction or inadvertent disclosure of any of your information. You agree that by divulging or making available any information online, you are acting at your sole risk and peril.


Does our site have encryption?

Yes. Encryption typically involves the conversion of data into a code and may include the use of cookies either through our system or that are generated via a third party site that you have visited.

Cookies are generally known as small files that a site or its service provider transfers to your computer’s hard drive through your Web browser, typically with your permission and which enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.

We use encryption to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. By way of example, encryption will help remember and process selected items for purchase every time you use our shopping cart feature. Please refer to our Terms and Conditions section for additional information regarding cookies and encryption as regards this site.

You may choose to block or delete cookies and other encryption features by adjusting your browser's security and privacy settings, however, should you choose to do this, you may not be able to access or use some or all of our site's features.


How do we share your information?

We may share your information with third parties who assist us in operating our website, conducting our business or further to an asset sale, reorganization or other like transactions (where personal and non-personal information may be included in the assets being transferred), or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or any third parties’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses, namely to identify sales tendencies and traffic patterns.

Furthermore, the nature of our business requires us to use outside shipping companies to process orders (ex: FedEx, UPS, Canada Post, DHL, USPS). In order to complete sales of our products, we use a credit card processing company to invoice users who purchase our products. We also accept payment via PayPal. All of these companies may receive personally identifiable information in order to execute your order.


Information in the public domain or in the hands of third parties

The Corporation assumes no responsibility whatsoever for any information you provide on any Facebook pages or any other social media site pages, whether set up by the Corporation or by third parties. Any information provided by yourself on any social media page is by its very nature publicly-available, unprotected and may be viewed by anyone having access to said social media site. You therefore agree and acknowledge that any Customer information appearing in search engines, in any internet caches, feeds and third party website are your sole responsibility. The Corporation has no control on such sources and the removal or management of such information is between you and the parties involved. You are best advised not to publish any personal information that you do not want to share with any third party.

The Corporation reserves the right, without being specifically obligated to do so, to monitor user content on any of the Corporation's social media websites. You agree and acknowledge that by providing you with the privilege to publish, view and disseminate your information or content, the Corporation is merely acting as a passive channel and is not assuming any responsibility in relation thereto. The Corporation reserves the right, without specifically being obligated to do so, to block or remove any Customer communication, comments, information and submissions of any type to our social media websites, at any time, for any reason or no reason, at our sole and absolute discretion.

In addition, should you click on any link that may appear on our site from time to time which redirects you to a third party site (including advertising banners), you will be subject to such third party websites' privacy policies and Terms and Conditions. The Corporation hereby assumes no responsibility whatsoever for all actions by third parties, including without limitation, any actions or omissions relating to their use and/or disclosure of your personal information.


Terms and Conditions

Please also review our “Terms and Conditions” section establishing the use, disclaimers, and limitations of liability governing the use of our website. Please note that the contents of the Terms and Conditions are incorporated herein by reference and namely, any terminology that is not expressly defined herein, shall be defined as per the definitions for same, provided in the Terms and Conditions section.


Your Consent

By using our site, you consent to the present Privacy Policy contained herein, as well as our Terms and Conditions and any other covenants, terms and provisions on our site, as same may be added or amended, from time to time, the case arising.


Minors and others restricted by law

Given the nature of the internet, we cannot prohibit minors and any individual who is restricted by law, from visiting this site. The Corporation relies on parents, legal guardians and those responsible for minors and for those who cannot legally give their consent, to monitor their access and use of our website, and the case arising, to decide whether any part of our website is suitable or appropriate for any of the foregoing.



The present Privacy Policy and our Terms and Conditions shall have precedence over any other statement in writing that may appear on our site, from time to time, in the event that any such statement may be in contradiction or is incompatible with the present Privacy Policy and our Terms and Conditions.


Changes with or without notification

The Company reserves the right to change this Privacy Policy from time to time as it sees fit, with or without notification. Any changes to our Privacy Policy, shall be made in writing and shall apply as of the modification date stated, the case arising. Your continued use of the site will signify your acceptance of any adjustment to said Privacy Policy. You are therefore advised to re-read this document on a regular basis, prior to using our website.


Governing law and jurisdiction

This Privacy Policy and the privacy practises of the Corporation, shall be exclusively subject to the laws of the province of Quebec and of Canada. Should any question, claim, litigation or other matter arise, the courts and tribunals from the judicial district of Montreal, Quebec, Canada shall have exclusive jurisdiction to entertain any such matters.


Contacting Us

If there are any questions regarding this Privacy Policy you may contact us using the information below.


Biosentica Laboratories Inc. 
315 Place d'Youville 
Suite 292 
Montreal, Quebec, Canada 
H2Y 0A4 


Updated: 12.02.2016